Welcome to ISRAELISUPER.COM. PLEASE READ THE FOLLOWING TERMS OF USE AND
DISCLAIMER CAREFULLY BEFORE USING THIS WEB SITE ("Site"). This Agreement (the
"Agreement") is an agreement between you and ISRAELISUPER.COM, Inc. ISRAELISUPER.CO
that states the terms and conditions under which you may use the Site and receive the
ISRAELISUPER.COM service, which includes processing and delivery of product orders (the
"ISRAELISUPER.COM Service"). Note that special terms for corporate depot and for
ISRAELISUPER.COM Corporate Services customers are contained at the end of this
Agreement, and, where applicable, those terms supplement or, to the degree that they are
inconsistent, supersede these terms. Your use of the ISRAELISUPER.COM Service and the Site
constitutes your agreement to the terms and conditions set forth below. If you do not agree
with all of the terms and conditions, do not use the Site or the ISRAELISUPER.COM Service. If
you have any questions about this Agreement or the Site please access our Customer
Agreement Frequently Asked Questions in the "Help" section of the Site or call our Customer
Service team ISRAELISUPER.COM Satisfaction Guarantee All of our products and services are
backed by a 100% customer satisfaction guarantee. If you are dissatisfied for any reason,
please call us at 1-(718) 947-1000or contact us via e-mail at service@ISRAELISUPER.COM or
log on and contact us via our Customer Inquiry e-mail. You have up to seven days after
delivery, or until the expiration date printed on the product - whichever is earlier, to return
grocery or perishable products and 21 days for frozen products. We will decide whether to
replace the product with an acceptable product or give you 100% of your money back for the
item with which you are dissatisfied. ISRAELISUPER.COM may require the return of the
product with which you are dissatisfied before substitution of an acceptable item or the return
of your money. ISRAELISUPER.COM Service Ordering through the Site. Orders must be
received before posted cutoff times for next day/evening delivery (See Delivery of Products
below for details). Available delivery windows and associated delivery charges will be shown
as you proceed through the ordering process. You can place your order anytime, up to one
week before your delivery date. You can modify an existing order (including the addition or
deletion of items, a change in the time or delivery date, and the cancellation of your order) via
the Web (in the "Your Account" section of the Site) up until the posted cutoff time on the day
prior to the delivery date (or earlier for weekend deliveries). To view delivery and cutoff times
visit the Delivery Info section of the site. You may cancel orders via the "Your Account" section
of the Site or by contacting our Customer Service Department at 1-(718) 947-1000during
posted hours. Please see the Get Help section of the site for Customer Service hours. However,
modified orders are subject to price changes and a change of a delivery date may not
guarantee the availability of your desired items. Cancellation of orders after the required
cutoff time will result in a restocking fee equal to the sum of (A) 100% of the total dollar amount
of your perishable items (since our perishable items are custom-ordered and guaranteed
fresh) plus (B) 25% of the total dollar amount of your nonperishable items plus (C) 50% of the
total dollar amount of your beer items, excluding fees and tax. Price and Availability. At
ISRAELISUPER.COM we believe in offering our customers the best product at the best price.
We receive fresh products every day to assure you the highest quality. Although our goal is to
fulfill 100% of each order, given the perishable nature of our products, from time to time
products may be unavailable due to market conditions beyond our control or to quality that is
below our standards. We reserve the right to limit your order or the quantity of a particular
product that you may order. If we are unable to fulfill your entire order we will make every
reasonable effort to contact you prior to delivery. Once you complete checkout, your price, or
price per pound/ounce where applicable, is guaranteed unless you placed an order for an item
where we have inadvertently listed the incorrect price. In those circumstances, we reserve the
right to cancel undelivered orders for such incorrectly priced products; we will contact you
immediately in such circumstances, and, of course, your credit card or checking account will
not be charged. Because we custom-cut, -select, and -order your perishables, the per item
price you see in your shopping cart for items we price by the pound/ounce is based on an
estimated weight. The final price of these items will be based on the same price per
pound/ounce indicated upon completion of checkout, but the actual price is determined once
we have prepared and weighed your order, and will appear on the invoice you receive at the
time of delivery -- you always pay the true price for the actual weight of your products. Delivery
of Products. ISRAELISUPER.COM uses refrigerated trucks with freezer compartments to
maintain the quality and integrity of your products. To maintain the integrity of products after
delivery, we recommend that you immediately refrigerate or freeze perishable items. We
guarantee your products (with the exception of frozen items) will remain fresh in the delivery
box at room temperature (78 degrees) for two (2) hours from the time of delivery. Frozen items
must immediately be placed in a freezer. To receive delivery, you must live in a residential
apartment or home and you or your doorman must be present to receive your order from our
driver during your selected delivery window. Additionally, after your second order with
ISRAELISUPER.COM you may elect an alternate receiver located within your building to accept
your delivery. This alternate receiver can accept your goods when you are not present at the
time you had selected for delivery and shall accept the goods under all of the same terms and
conditions that would apply had you accepted the delivery yourself. Anyone at the delivery
address who receives the delivery is conclusively presumed to be authorized to receive the
delivery. If neither you, your doorman, nor your alternate receiver is present during your
selected delivery window, we will use commercially reasonable efforts to contact you and
reschedule delivery for that night. In such case, if we are unable to redeliver the order to you
for any reason, the order will be canceled and you will be charged a fee equal to the sum of (A)
100% of the total dollar amount of your perishable items (since our perishable items are
custom-ordered and guaranteed fresh) plus (B) 25% of the total dollar amount of your
nonperishable items plus (C) 50% of the total dollar amount of your beer items, excluding fees
and tax. In an effort to meet the committed delivery time for all of our customers, our delivery
personnel cannot wait for an inspection of the items delivered. Your order will arrive with an
invoice that will list all of the items you have received and were billed for. If something is
missing from your order, please call our Customer Service department at 1-(718) 947-1000or
log on and contact us via our Customer Inquiry e-mail form. In the case of inclement weather,
or unforeseen delivery complications, it may be necessary to make adjustments to our delivery
schedule, which will cause us to suspend chosen delivery dates and times. If there will be a
significant delay, a customer service representative may call or e-mail you to let you know the
status of your delivery time. We will deliver your order the first possible moment the conditions
permit. We will never deliver an order past 12:30 AM without a customer's consent. If your
designated delivery location (i.e., street, avenue, etc.) or day is inaccessible, rendering us
unable to make the delivery, we will contact you to determine the best alternate location
and/or date. ISRAELISUPER.COM Drivers are allowed to accept tips. Customers are under no
obligation to tip Drivers but have the option of doing so if exceptional service is provided by
the Driver. Credit Card Payment. Your credit/debit card will be charged for your order on the
day your order is delivered. Since certain perishables are priced by weight and the actual
price is not known until we have prepared and weighed your order, we request credit card
authorization for up to 125% of the estimated cost of perishables, but only charge you the
actual cost that is determined after preparing and weighing your order. In addition, we will
authorize your credit card for an amount equal to 100% of the total of the non-perishable items
in your order. ISRAELISUPER.COM will not process orders that use an incorrect, expired, or
over-the-limit credit card. We will make our best efforts to contact you if this occurs. However,
in the event such an order is processed, ISRAELISUPER.COM reserves the right to collect
funds for any uncollected transactions owed to it. ISRAELISUPER.COM access to the You
shall be responsible and liable for any fees, including attorneys' fees and collection costs, that
ISRAELISUPER.COM may incur in its efforts to collect any unpaid balances from you. Your right
to use the ISRAELISUPER.COM Service is subject to limits established by ISRAELISUPER.COM
and/or by your credit card issuer. Checking Account Payment. To be eligible to pay for your
order from a checking account, the following three conditions must be met: 1) you must have
received and paid for at least two prior orders. 2) There must be a valid credit card attached to
your ISRAELISUPER.COM customer account. 3) Your ISRAELISUPER.COM customer account
must be in good standing. Your checking account payment will be processed after your food
has been prepared and weighed. ISRAELISUPER.COM will not process orders that use an
incorrect or overdrawn checking account. We will make our best efforts to contact you if this
occurs. However, in the event such an order is processed, ISRAELISUPER.COM reserves the
right to collect funds for any uncollected transactions owed to it. ISRAELISUPER.COM will
automatically attempt to process checking account payments two times. ISRAELISUPER.COM
will charge a $25 bounced check fee. Additionally, in the event that sufficient funds are not
subject to limits established by ISRAELISUPER.COM and/or by your bank. ISRAELISUPER.COM
reserves the right to withdraw the online check payment option from any account for any
reason at any time. ISRAELISUPER.COM does not accept paper checks, food stamps, or
coupons at this time. Third-Party Information Providers and Merchants. In the future, the
ISRAELISUPER.COM Service may permit you to order and receive products, information, and
services from businesses that are not owned or operated by ISRAELISUPER.COM. In such
instances, ISRAELISUPER.COM acts only as the link between you and such businesses. The
purchase, payment, warranty, guarantee, delivery, maintenance, and all other matters
concerning the merchandise, services, or information ordered or received from such
businesses are covered by their customer agreement and policies and solely between you and
such businesses. ISRAELISUPER.COM makes no representations or warranties of any kind
express or implied, regarding the merchandise, services, or information received from such
third parties and the fact that ISRAELISUPER.COM makes such products, information, and
services available should not be construed as an endorsement of the businesses or the
products, services, and information they provide. License and Proprietary Rights Copyright
and Ownership. All Site content, design, text, graphics, and interfaces; the collection,
selection, and arrangement thereof; and all software are the property of, or duly licensed to,
ISRAELISUPER.COM. Consent is granted to view, electronically copy, and print in hard copy
portions of this Site for the sole purpose of placing an order with ISRAELISUPER.COM for your
use. Any other use of materials on this Site, including modification, distribution, or
reproduction for purposes other than those noted above, without the prior written permission
of ISRAELISUPER.COM is strictly prohibited. You acknowledge that ISRAELISUPER.COM
and/or third-party content providers remain the owners of such material and that you do not
acquire any of those ownership rights by downloading copyrighted material.
ISRAELISUPER.COM reserves the right to revoke this authorization at any time, and any use
shall be discontinued immediately on written notice from ISRAELISUPER.COM. Trademarks.
"ISRAELISUPER.COM," all ISRAELISUPER.COM logos, and all titles, characters, names,
graphics, and button icons are service marks, trademarks, and/or trade dress of
ISRAELISUPER.COM or otherwise proprietary to ISRAELISUPER.COM and may not be used by
you for any reason other than as expressly permitted by this Agreement. All other trademarks,
service marks, product names, and company names or logos appearing in the
ISRAELISUPER.COM Service and on the Site are the property of their respective owners and
you do not acquire any ownership rights in such marks, logos, or names by using this Site or
the ISRAELISUPER.COM Service. Access to the ISRAELISUPER.COM Service Access. You will
provide all equipment and services and be responsible for all telephone and other charges
necessary to access the ISRAELISUPER.COM Service and the Site. You should contact your
local telephone company if you have a question about whether an access number is a long-
distance or toll call from your location. You agree to comply with all laws applicable to your
activities on the ISRAELISUPER.COM Site and with the terms of this Agreement. You hereby
represent that you are an adult (18 years or older) and have the power and authority to enter
into this Agreement and perform your obligations hereunder. You acknowledge that from time
to time the ISRAELISUPER.COM Service or this Site may be inaccessible or inoperable for any
reason, including, without limitation: (i) equipment malfunctions; (ii) periodic maintenance
procedures or repairs which ISRAELISUPER.COM may undertake from time to time; or (iii)
causes beyond the control of ISRAELISUPER.COM or which are not reasonably foreseeable by
ISRAELISUPER.COM. ID Number and Passwords. Access to the ISRAELISUPER.COM Service is
accomplished through the use of a user name and a password that will be issued to you upon
registration. You are solely responsible for any authorized or unauthorized access to your
account by any person. You agree to bear all responsibility for the confidentiality of your
password and all use or charges incurred from use of the ISRAELISUPER.COM Service with
your password. You agree to notify ISRAELISUPER.COM promptly of any unauthorized use of
your password and you will remain liable for any use of the ISRAELISUPER.COM Service until
you notify ISRAELISUPER.COM of the unauthorized use of your password. You’re Account. You
are responsible for, and agree to pay promptly, all charges to your account, including
applicable taxes and purchases by you or anyone you allow to use your account and password
to access the ISRAELISUPER.COM Service. You agree and accept responsibility for keeping
all your account information current, including address, payment information, telephone
number, e-mail address, and alternate receiver for your order. You can update your
information in the Your Account area on our Web site or contact our Customer Service
department. You agree that you will not provide fraudulent information and that you are solely
responsible for any information you provide to ISRAELISUPER.COM, and accept responsibility
for all activities that occur under your account or password and for restricting access to your
computer. You will comply with all laws applicable to your activities on the Site and with this
Agreement. ISRAELISUPER.COM's secure server encrypts your payment information so that it
cannot be read as the information travels over the Internet. Once we receive your payment
information, it is stored in our secure data center. ISRAELISUPER.COM will exercise
commercially reasonable efforts to ensure that your payment information remains confidential,
and is available only to personnel who have a need to know such information in connection
with providing you the ISRAELISUPER.COM Service. When our registration/order form asks
users to enter sensitive information (such as credit card number), that information is encrypted
and is protected with encryption software. Our Site encrypts your credit card and bank
account number prior to transmission over the Internet using secure socket layer (SSL)
encryption technology. This technology works best when the Site is viewed using Microsoft's
Internet Explorer or Netscape Navigator. Purchase of Alcoholic Beverages. By law, purchasers
of alcoholic beverages must be at least twenty-one (21) years of age. You may not legally order
any alcoholic beverages unless you are at least twenty-one (21) years of age. Furthermore, you
may not purchase alcoholic beverages for anyone who is under the age of twenty-one (21). You
must present identification and proof of age at the time of delivery to receive alcoholic
beverages. ISRAELISUPER.COM reserves the right to refuse service, terminate accounts,
remove alcoholic beverages, or cancel orders at its sole discretion. Please note that beer,
wine and/or other forms of alcoholic beverages are not available in all areas. Corrections. If
you would like to update or correct information previously provided to us, please send an e-
mail with your new information to service@ISRAELISUPER.COM.com, or you can update your
account information yourself by going to Your Account on the ISRAELISUPER.COM Site.
Privacy Policy. Please review our Privacy Policy, which also governs your visit to the
ISRAELISUPER.COM Site and use of the ISRAELISUPER.COM Service, to understand our
practices. Acceptable Use Policy You are solely responsible for any and all acts and omissions
that occur under your account or password, and you agree not to engage in unacceptable use
of the ISRAELISUPER.COM Service, which includes, without limitation, use of the
ISRAELISUPER.COM Service to: (a) disseminate or transmit unsolicited messages, chain
letters, or unsolicited commercial e-mail; (b) disseminate or transmit material that, to a
reasonable person, may be abusive, obscene, pornographic, defamatory, harassing, grossly
offensive, vulgar, threatening, or malicious; (c) disseminate or transmit files, graphics,
software, or other material that actually or potentially infringes the copyright, trademark,
patent, trade secret, or other intellectual property right of any person; (d) create a false
identity or otherwise attempt to mislead any person as to the identity or origin of any
communication; (e) export, re-export, or permit downloading of any message or content in
violation of any export or import law, regulation, or restriction of the United States and its
agencies and authorities, or without all required approvals, licenses, or exemptions; (f)
interfere with, disrupt, or attempt to gain unauthorized access to other accounts on the
ISRAELISUPER.COM Service or any other computer network; (g) disseminate or transmit
viruses, Trojan horses, or any other malicious code or program; or (h) engage in any other
activity deemed by ISRAELISUPER.COM to be in conflict with the spirit or intent of this
Agreement. Warranty Disclaimer; Limitation of Liability; Indemnification YOU EXPRESSLY THE
GREATEST EXTENT PERMITTED BY LAW. The material in the Site is provided for lawful
purposes only. ISRAELISUPER.COM controls and operates this Site from its headquarters in
Long Island City, New York, USA, and makes no representation that these materials are
appropriate or available for use in other locations. If you use the Site from other locations, you
are responsible for compliance with applicable local laws. Price and availability information is
subject to change without notice. You agree to defend, indemnify, and hold
ISRAELISUPER.COM Parties harmless from any and all suits, actions, legal or administrative
proceedings, claims, demands, damages, liabilities, and expenses, including attorney's fees
and costs, arising in connection with a violation of this Agreement by you or through use of
your account. Miscellaneous Termination. This Agreement is effective upon your acceptance
as set forth herein and shall continue in full force and effect until terminated.
ISRAELISUPER.COM may suspend or terminate this Agreement or the ISRAELISUPER.COM
Service or remove or disable access to any portion of the ISRAELISUPER.COM Service at any
time for any reason with or without notice to you. You may terminate this Agreement and your
ISRAELISUPER.COM Service at any time for any reason by delivering notice in the manner
provided below, which termination will be effective the day notice is received or such later
date specified in the notice. ISRAELISUPER.COM reserves the right to collect fees and
charges incurred before you cancel your ISRAELISUPER.COM Service. In addition, you are
responsible for any charges incurred to third-party vendors or content providers prior to your
cancellation. Notices. ISRAELISUPER.COM may give notice to you of a change in this
Agreement, a change in the ISRAELISUPER.COM Fee Schedule, and any other matter through a
general posting on the ISRAELISUPER.COM Site, by electronic mail, or by conventional mail to
your address contained in the Customer Registration Data. You may give notice to
ISRAELISUPER.COM by telephone at (718) 947-1000, by electronic mail (as specified in the
"Help" section of the ISRAELISUPER.COM Web site), or by conventional mail to:
ISRAELISUPER.COM 1002 QUENTIN RD BROOKLYN 11223 Attention: CUSTOMER CARE
THANK YOU!!
!
Privacy Policy
We take your privacy seriously. Please read the following to learn more about our privacy policy.
What This Privacy Policy Covers:
This Privacy Policy covers our site treatment of personally identifiable information that our site collects when you are on it, and when you use our site services. This policy also covers our site treatment of any personally identifiable information that our business partners share with us or that we may collect on a partner's site.
This policy does not apply to the practices of companies that our site does not own or control, or to people that our site does not employ or manage.
Information Collection and Use
Our site collects personally identifiable information when you register for your account, or when you submit an order.
When you register with us, we ask for your name, email address, mailing address, telephone, and credit card information. Once you register with us and sign in to our services, you are not anonymous to us.
We also automatically receives and records information on our server logs from your browser including your IP address, cookies information and the page you requested.
We uses information for three general purposes:
To customize the content you see.
To fulfill your requests for certain products and services.
To contact you about specials and new products.
Information Sharing and Disclosure
We will not sell or rent your personally identifiable information to anyone.
Your Ability to Edit Your Account Information and Preferences
We gives you the ability to edit your Account Information and preferences at any time after logging in, including whether you want us to contact you about specials and new products.
You may request deletion of your account by email us, verifying your password and confirming your choice to terminate the account.
Security
Your Account Information is password-protected for your privacy and security.
In certain areas We uses industry-standard SSL-encryption to protect data transmissions.
Changes to this Privacy Policy
We may amend this policy from time to time. If we make any substantial changes in the way we use your personal information we will notify you by posting a prominent announcement on our pages.
Questions or Suggestions
If you have questions or suggestions complete our feedback form.
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